Jubilee CEO Patrick Tumbo and chairman Nizar Juma during apps launch. PHOTO | DIANA NGILA | NMG
Summary
- The insurer emerged top in the 2018 Innovation of the Year Award category at the 45th Africa Insurance Organisation (AIO) conference held in Accra, Ghana this week for the customer-care solution.
- In February, the Nairobi Securities Exchange (NSE) listed firm introduced a chatbot called “Julie” – the firm’s live intelligent expert that handles customer queries and tackles everyday insurance requests.
- It also introduced two mobile apps (JubiAgent and JubiCare) that enable agents and customers access self-service and e-commerce functions via mobile phones.
Jubilee Insurance has been feted for introducing mobile apps and
an artificial intelligence-(AI) powered bot that assists customers get
answers on queries via mobile phones or over the Internet.
The
insurer emerged top in the 2018 Innovation of the Year Award category
at the 45th Africa Insurance Organisation (AIO) conference held in
Accra, Ghana this week for the customer-care solution.
In
February, the Nairobi Securities Exchange (NSE) listedfirm introduced a
chatbot called “Julie” – the firm’s live intelligent expert that
handles customer queries and tackles everyday insurance requests.
It
also introduced two mobile apps (JubiAgent and JubiCare) that enable
agents and customers access self-service and e-commerce functions via
mobile phones.
The apps allow agents to sell and service insurance solutions on
the go, while JubiCare app allows customers access all the policy data
in real-time, as well as geo-locate different Jubilee Insurance medical
providers wherever they are.
“We are cognisant that
technology is now integral part of the insurance value chain and we are
leveraging on it to increase the uptake of insurance by offering
solutions at the touch of a button,” said Jubilee Insurance Kenya chief
executive Patrick Tumbo Thursday.
AIO, launched in 1972
in Mauritius, aims at developing healthy insurance and reinsurance
industry in the continent, and to promote inter-African co-operation in
insurance.
The current membership of the AIO is 326
members—315 of them from 45 countries in Africa and 11 associate members
from seven overseas countries
Nice post mate, keep up the great work, just shared this with my friendz adsense website for sale
ReplyDelete