GENERAL insurance agents have been implored on the use of modern technology in order to increase efficiency in the provision of insurance products and services.
Sanlam General Insurance Chief Executive
Officer Mr Manasseh Kawoloka said in Dar es Salaam yesterday during a
one day seminar to 45 insurance agents that the use of modern technology
should replace the manual system.
“The use of mobile technology in
insurance agents’ day to day obligations of serving customers is no more
an option but indispensable,” he said. He said the use of mobile money
payment system and visa cards in the collection of premium payments and
collections from the insuring public should replace the outdated manual
system.
Other issues discussed during the
seminar to the general insurance agents were on finance management,
market developments and new regulations. The system will reduce manual
transaction between the agents, their clients and Sanlam General
Insurance especially on cover note issuance, premium payments and
collections.
During the seminar, Mr Kawoloka gathered
new developments and regulations that have been recently introduced in
insurance industry. “Sanlam General Insurance believes that training
Agents is part of doing business the right way and it is something that
is enjoyed and like to do,” Sanlam General Insurance Business
Development Manager Mr Jabir Kigoda said.
He emphasized the requirement that all
agents should understand and comply with the regulatory changes
introduced in the market. The new law requires the client to pay premium
before or on the date of commencement of the insurance cover.
On the other hand, as part of improving
service delivery on how agents do business, Sanlam General Insurance has
introduced a new system to their agents that will assist to improve the
work flow and business in general. “Trainings on this nature offers
opportunities to interact with agents more freely and in informal way,”
he said.
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