National Bank managing director Wilfred Musau. FILE PHOTO | NMG
The National Bank #ticker:NBK is betting on its upgraded mobile
banking application aimed at expanding its retail business, to boost
income.
Services available on the platform include
account to account and account to mobile transfers, Mvisa, Pesalink,
forex rate information, statement requests and applications for cheque
books and ATM cards.
Bank managing director Wilfred
Musau said the app, NatMobile has been enhanced to include new services
with improved safety as the lender seeks to grow new revenue streams
through digital avenues.
Mr Musau said all
transactions, for instance, are authenticated by a one-time pin (OTP)
validation and security feature through a client’s registered phone
number.
“With this app, we can more easily offer our
customers the banking products and services they need to help them reach
their financial goals and, at the same time, offers the bank the
opportunity to grow revenue streams,” said Mr Musau.
The
lender is planning to include mobile lending services on NatMobile to
enable easier access to financial products by its customers.
He
said over half of the bank’s customers have already registered on the
NatMobile banking platform and are currently conducting an average of
6,000 transactions per day.
The app allows parents and
guardians to make payments such as school fees, National Hospital
Insurance Fund contributions, utility bills and access to credit card
statements. It also provides additional widgets such as currency
converter and loan calculator.
The move comes barely a month after a three-day ICT outage that paralysed services at the mid-tier-lender.
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