Uber East Africa general manager Loïc Amado during an interview on May 22, 2017. PHOTO | DIANA NGILA | NMG
Summary
- The guidelines provide directions on safety, ferrying of minors, respect, personal space and feedback.
- Uber insists, for instance, that all children under 18 years must be accompanied by a guardian or a parent.
- On safety, the company insists that passengers must always wear their safety belts and not overload.
- Personal space and respect between driver and passenger is another issue where no flirting or sexual conduct or touching or hitting each other is allowed.
Uber taxi hailing service has released
guidelines for their customers, whose breach will see one lose their
access to the services.
In a statement, Uber said that
while drivers have strict rules of conduct, the new guidelines for
passengers will facilitate good relationships between the driver and the
passenger.
“This is important because when drivers
use Uber they do more than simply drive. They are sharing their own car,
space and time with passengers.
"And while most riders show drivers respect, unfortunately this is not always the case,” said Uber.
This is the first time Uber is issuing the guidelines, which will be applicable in Kenya and the East African region as well.
The guidelines provide directions on safety, ferrying of minors, respect, personal space and feedback.
Accompanied minors
Uber insists, for instance, that all children under 18 years must be accompanied by a guardian or a parent.
Minors
are also not allowed to own Uber accounts. The company also warned that
if the child is found to be using a third party account, that account
will be deactivated on the second warning.
On safety, the company insists that passengers must always wear their safety belts and not overload.
They should also not force the driver to speed beyond legal limit or bring alcohol and banned substances into the vehicle.
“Getting to a destination safely is a top priority,” said Uber.
Personal
space and respect between driver and passenger is another issue where
no flirting or sexual conduct or touching or hitting each other is
allowed.
“Although friendly conversation doesn't do any
harm during a trip, respect should be upheld at all times. Both riders
and drivers should give each other space and should not make each other
feel uncomfortable," Uber said.
Vehicle damage
Unruly
behaviour such as damaging the vehicle, using bad language, being
aggressive or discriminatory can also get one banned from using the app,
while drivers must always keep their vehicles in a comfortable set for
passengers to ride in with ease.
“Uber does not
discriminate against gender or race and any rider that does not share
the same sentiments is not welcome on the app,” the company said.
While they insisted on the importance of feedback from the customers on their services, Uber also said they will follow up any reported incidents and involve the authorities if any of the guidelines have been violated, Uber said.
While they insisted on the importance of feedback from the customers on their services, Uber also said they will follow up any reported incidents and involve the authorities if any of the guidelines have been violated, Uber said.
“Upon learning of an infringement Uber will
contact the rider to investigate. Should the concern involve a serious
offense such as involving violence, sexual misconduct, harassment,
discrimination, or illegal activity the account can be deactivated and
authorities will be notified.
“Uber strives to create a safe and pleasant environment for both riders and driver-partners.
"These guidelines are important and are implemented for the benefit of all those that use Uber,” said Uber.
No comments :
Post a Comment