STANDARD Chartered Bank Tanzania Limited has won the Best Customer Service Award from the Banker Africa. This achievement was announced at a gala dinner event held in Nairobi last week.
The Africa Banker Awards are aimed at
identifying and rewarding excellence in financial services each year.
This year’s awards were a result of more than 23,500 votes cast by the
financial services community in East Africa, the largest number in the
three year history of the Banker Africa East Africa Awards.
Speaking on receiving the award, the
Bank’s Chief Executive Officer, Sanjay Rughani, thanked the Bank’s
clients and the financial services community in East Africa for their
vote of confidence to the bank and said the bank has been focusing its
efforts towards customer service and a number of initiatives have been
taken internally to sensitise the Bank’s staff on meeting and exceeding
customer expectations.
“Our staff have gone through various
training initiatives such as the ‘SCB Way’ and it is great to note that
our investment in enhancing customer service has yielded positive
results, making us lead in Customer Service in Tanzania.” Mr Rughani
said.
He also added that, coupled with
enhancing the human aspect of service, the Bank has continuously
invested in enhancing its channels, mainly online and mobile banking. In
March last year, the Bank introduced the Mobile Wallet payment service
for corporate customers in Tanzania.
The service, which is provided using
M-PESA and TigoPesa platforms, enables Corporate customers to transact
in bulk directly from their Bank accounts at Standard Chartered.
“Our award winning online and mobile
banking platforms also continue to differentiate our services and we
will invest further to enhance our capabilities on the platforms.” Mr
Rughani said.
On his part, the Chief Executive Officer
of CPI Financial, Robin Amlot, said, “We aim to promote best practice
and offer recognition to the key players working to help create a
prosperous diversified future for the region’s economies.
Winning one of our Awards reflects the
opinion of the financial services industry across the region and our
winners may be justly proud of their achievements and that their peers
see them as market-leaders.”
The Banker Africa Awards are
continent-wide programmes open to all banks and financial institutions
in Africa. The aim of the Awards programme, split into four individual
regions (North Africa, East Africa, West Africa and Southern Africa), is
to recognise outstanding performance and excellence in the financial
services industry
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