CRDB Bank Managing Director Dr Charles
Kimei said the bank continued focusing on achieving operational
effectiveness and customer experience while maintaining its core
business model. “We will keep on investing our resources, time and
expertise in improving our service delivery standards while constantly
upgrading our alternative banking channels,” Dr Kimei, said in a
statement.
The bank envisaged to achieve the
results by being more innovative and exploiting and aggressively
executing on new business opportunities. The bank climbed from one of
the lowest bank, which controlled only 5.0 per cent of the market share,
to the largest bank in the country—in terms of balance sheet—in the
last 20 years. According to Dr Kimei, the bank “will continue to offer
quality products and services and ensure that banking with us is an
ongoing enjoyable experience.
” In 2015 CRDB’s NPLs slowed down to 6.4
per cent from 7.0 per cent of 2014, but the ratio is still higher than
recommended benchmark of 5.0 per cent. The bank NPLs climbed up mainly
on the two fronts—after Bank of Tanzania introduced a new regulation
that stipulates that for any probably bad loan a bank should put 1.0 per
cent of the loan aside until four settlements are made.
Also, last year General Election that reduced liquidity in circulation.
The bank last year managed to open 40
government service centres after being awarded the tender for provision
of banking services to many Local Government Authorities. “We also made
deliberate efforts in expansion of our delivery system and started an
upgrade of our core banking system in order to enhance efficiency,” Mr
Kimei said
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