NHIF launches electronic customer service centre

ASHERY MKAMA

THE National Health Insurance Fund (NHIF) and SoftNet has launched customer service centre which will receive and respond to various complaints from stakeholders brought to the fund electronically.

The centre will be the first place to find information and clarification of various issues related to the fund’s services, thus eliminating or reducing the need for members to travel to NHIF headquarters to access services they could have easily accessed through phone or text messages.

“NHIF has established this centre with the aim of resolving complaints and challenges with access to accurate and timely information to members who sometimes need emergency care,” said NHIF Acting Director General, Michael Mhando.

He was speaking to reporters at the inauguration ceremony of the centre of communication and services via mobile phones to NHIF customers in Dar es Salaam.

He said the contributions of various stakeholders to the Fund will be delivered via telephone number 0800 110063, email info@nhif.or.tz and communication through the Internet (social networks and mobile phones).

He said the establishment of such centre will enable sending information to members and stakeholders in general.

“I call upon all health stakeholders in the country wherever they are to use number 0800 110063 for any communication to the Fund so that we can deal with the matter by answering their questions and they should also give us feedback on the services they received from NHIF,” said Mr Mhando.

NHIF has also joined in the Government Web under the Electroic Government Agency Network (eGA) where critical information and services are available.