The late Nelson Mandela. Leaders from around the world spoke and wrote
articles and comments, all extolling the virtues of this great son of
Africa. So then, it follows that if they know what it means to be a
great leader and they are not themselves that way, then there is a
problem. It means they are rebellious. They have willingly chosen not to
act on the truth. PHOTO/FILE
This week, the world stood still for a true son of Africa: Nelson Mandela.
Never before in the history of the modern world has any human being commanded such honour in life and even in death.
Leaders
from around the world spoke and wrote articles and comments, all
extolling the virtues of this great son of Africa. But then, I have more
questions than answers. So today, I sincerely hope to get some answers.
First, it seems like all who have made comments seem to know what great leadership is about.
At least they all described Madiba as a great leader.
So
then, it follows that if they know what it means to be a great leader
and they are not themselves that way, then there is a problem.
It means they are rebellious. They have willingly chosen not to act on the truth.
DOUBLE STANDARDS
They
talk about love and forgiveness as some of the key attributes of
Madiba’s greatness, and yet they spit venom on their enemies.
And please note that the enemies have not locked them up for 27 years. The enemies simply disagreed with them on some issues.
They talk about Madiba’s humility, and yet they have zero tolerance for divergent views.
They see themselves as a different breed of super human people, who merely tolerate breathing the same air as the rest.
I
believe you can now see my problem. For years, we have blamed Africa’s
backwardness on leadership, but the week has showed that it is a deeper
problem.
It is a problem of rebellion. Now a lot of
things begin to make sense. It now makes sense why the commercial driver
will not stop at a red light or at a stop sign.
It
now makes sense why a student will cheat to pass his exam. It now makes
sense why the civil servant needs a financial incentive in order to do
what he gets paid to do. Now it makes sense how the rebellious seem to
get on in life very well while the law abiding person of integrity is
perceived as the slow fool.
We are operating in an ecosystem of rebellion. Now it all makes sense.
Madiba
has showed us in his death that we are not led by ignorant people. We
are led by brilliant rebellious people, and so the system of rebellion
has been perfected across the continent.
But in all this, there is some great news.
RIDING ON INTEGRITY
In a world where rebellion is the order, we need to swim against the tide to differentiate ourselves.
This
means riding on integrity. When I say integrity, it is not just about
not stealing from your employer. It’s more than that.
There are three dimensions of integrity that I believe if we adapt going forward, we can stand out and make a difference.
The first dimension is integrity of product. When I go to KFC or Galitos, I know exactly what the food will taste like.
Now
if I am outside the country and I don’t know which restaurant I should
go, if I see any of the logos of the brands I am used to in Kenya, I
will be very happy because I know that the chicken will taste like the
one in Nairobi.
That is integrity of product. Are you consistently delivering whatever it is you deliver with excellence? Are you dependable?
Second is the integrity of service. This is when you are ready to bend over backwards to ensure that you deliver the best.
I remember once when I was flying British Airways from Abuja to London.
They
said there was a problem with the incoming flight and it was going to
be delayed for five hours. They checked all of us into the Hilton.
When the flight finally came, they gave the option of spending the night at the Hilton or going with the flight.
This is integrity of service. It was very unlike another airline I took from Tanzania to Kenya.
STANDING OUT
After
waiting for three hours beyond the scheduled departure time, an
official came to tell us that they were sorry the flight was being
delayed. They gave no further information. What’s that?
Final
is the integrity of word. Let your yes or no be genuine. believe it or
not, people prefer to do business with people they trust.
A lot of people are in a hurry to make money. Make a name first and the name will make money over and over again.
So, the best way we can stand up against the rebellion of our continent is to dare to stand out as case studies of integrity.
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