DAR ES SALAAM: In response to customer feedback, Bolt, the leading on demand mobility company, will be extending its Scheduled Rides pre-booking feature.
Now, business customers can book rides up to 90 days in advance, compared to the previous window of 72 hours. This decision comes as Bolt experiences a significant increase in demand for Scheduled Rides, with a month-over-month growth rate of 30%.
Extending the advanced booking window for scheduled rides is aimed at enhancing the customer experience, particularly for corporate and SME clients, by enabling them to plan their trips well in advance. Moreover, customers now have the option to choose their preferred ride category and provide specific instructions for drivers, allowing for a more personalised experience tailored to individual needs. This enhancement supports the time-saving objectives of corporates and SMEs.
Milu Kipimo, Bolt Business Country Manager said: “We’ve seen tremendous demand for Scheduled Rides since introducing the feature in 2022 in response to customer feedback. By extending the pre-booking window from 72 hours to 90 days, we hope to see the same success. It’s another step towards our mission of enabling our business customers to plan and predict their rides efficiently.”
ALSO READ: Bolt increases transport charges
Bolt remains committed to continuously seeking ways to elevate the overall user experience on its app, by innovating and utilising strategic investments to deliver the most affordable, convenient and enjoyable experience to all users.
Earlier this month Bolt announced Bolt Business Coupons to enable companies to share or fully cover the cost of a single ride for their employees and clients, enhancing convenience and efficiency in business travel. Part of the Bolt Business platform, Coupons cater to various business travel needs, including transport to company events, employee benefits packages, and enhancing client satisfaction.
No comments :
Post a Comment