Safaricom launches revamped mobile app with incentives for new users

By Sara Okuoro

E-commerce has taken shape in Kenya with the COVID-19 pandemic cementing the shift to online business. Those who had online businesses have also taken the chance to restructure their platforms to

better serve their customers. As such, cash transactions have also been overtaken by virtual transfers through mobile apps and swiping of cards.

Mobile money has become king in this era and people have grown comfortable with completing all their daily financial transactions through their phones from banking large sums of money to purchasing of basic utilities.

Internet connection has also become increasing essential during this digital period and there’s always need for data to stay connected.

MySafaricom App is a one stop shop that has helped people and business continue with their virtual transactions and interactions seamlessly throughout this period.

Users who download the App for the first time will receive a free 500MB token (valid until December 31, 2020).

Safaricom has relaunched new digital channels both on the Web and mobile App to complement its traditional channels such as the USSD and customer care call centre. The App will ensure that customers have more control to their Telco services through an easy to use do-it-yourself (DIY) and personalised services like Zuri, personal budgeting tools on M-Pesa (M-Ledger), Bill reminders.

The App will also offer access to a world of digital products and services such as entertainment, edutainment, health, food, travel and home services among others, with One Touch to login and view all your Telco bills and balances.

You will also be able to personalize the app to suit the favourite or frequently used services.