Postbank's Market Lane branch in Nairobi on July 29, 2018. PHOTO | MARTIN MUKANGU
Customers of Postbank were on Monday left stranded after the
lender’s Automated Teller Machines (ATMs) failed to dispense cash
following an outage that also hit merchant services.
A
notice pinned at the various branches of the bank notified customers of
system challenges affecting ATM and transactions at merchant locations
that accept card payments such as shops and supermarkets.
Upon
inquiry, a teller said the problem, which had persisted for the past
few weeks, was being addressed and that services would resume this week.
“However,
services in all our branches, Mashinani Agents and our mobile banking
via *498# will be available. You are therefore encouraged to transact
using these channels,” read the notice.
Among customers
affected are elderly citizens under the government’s social welfare
program who receive their bimonthly stipend through Postbank.
Postbank
was selected alongside Equity #ticker:EQTY, KCB #ticker:KCB and
Co-operative Bank #ticker:COOP to distribute funds to the elderly under
the Inua Jamii programme.
The bank with about 102
branches spread across the country also is used by the government to
disburse pensions to retired civil servants.
In the
past, customers of National Bank of Kenya #ticker:NBK, Equity Bank and
Co-operative Bank have been inconvenienced by ATM outages.
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