Customers in a KCB banking hall. FILE PHOTO | NMG
Kenya Commercial Bank (KCB) is set to reduce
its opening hours in some of its branches in the next two weeks, in a
move aimed at cutting costs by pushing more customers to its digital
banking platform.
The bank, which has 42 branches in
Nairobi, on Friday said that seven of its outlets will from April 3 be
operating between 8:30am to 4pm Monday to Friday and from 8:30am to 12pm
on Saturday and remain closed Sundays and on public holidays.
The
branches (Gigiri, Kimathi, Lavington, Moi Avenue, Prestige Plaza,
Village Market and Treasury Square) were previously operating between
8:30am to 6pm Monday to Friday and from 8:30am to 12pm on Saturdays.
They were not working on Sundays and public holidays.
The bank’s Thika Road Mall (TRM) will, however, be operating up
to 6pm Monday to Friday, 10am to 4pm on Saturdays and it will not be
operating on Sundays and public holidays.
“The review
of our business hours in some of the branches is a move geared towards
giving our customers greater freedom to interact with their accounts on
unlimited hours as opposed to the traditional limited operating hours,”
said KCB’s head of channels Dennis Njau in an interview.
“In
the spirit of simplifying our customers’ world to enable their
progress, the bank has rolled out intelligent ATMs that accept deposits
and credit their accounts on a real time basis.”
KCB Group announced a net profit of Sh19.7 billion for the year ended 2017, a flat growth from the previous year.
The regional lender recorded an 11.5 per cent growth in customer deposits to Sh449.6 billion.
The
bank attributed the growth in customer deposits to the continuing
“flight to safety” phenomenon following the collapse of some lenders.
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