A section of the JKIA in Nairobi. Travellers passing through Kenya's
main air transport hub have singled it out as the most improved airport
in the continent. FILE PHOTO | NMG
Travellers passing through Kenya's main air transport hub have singled it out as the most improved airport in the continent.
This
is according to a survey by the Airports Council International (ACI) — a
trade association of the world’s airports — which named the Jomo
Kenyatta International Airport (JKIA) the most improved in the region.
JKIA
has been feted for its excellence in customer service based on feedback
from passengers captured by ACI's Airport Service Quality (ASQ) survey.
The
award has been lauded by the Kenya Airports Authority (KAA) as a sign
that it is on the right track amid major infrastructure upgrades over
the last few years.
“Today’s recognition shows that the
measures we have put in place to improve services are beginning to bear
fruits. The benefits of all agencies working as a team are clear to
see. We still have a lot to do but I believe that we on the right
track,” said KAA chairman Jonny Andersen in a statement Wednesday.
Survey
ASQ is the only worldwide programme to survey passengers at
airports across the globe on their day of travel, with the Airports
Council International serving 641 members operating 1,953 airports in
176 countries.
In Africa, Casablanca Airport in Morocco
was named the best in Africa with Sir Seewoosagur Ramgoolam
International Airport in Mauritius coming second.
The Durban International Airport in South Africa came in third.
The
survey measures passengers’ views against 34 indicators including
airport access, check-in, security screening, restrooms, stores,
restaurants, capturing passengers comments of their best and worst
experience at the airport.
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