The advertising and marketing sector is full of people vending the stuff . FILE PHOTO | NMG
The Ad Contrarian, Bob Hoffman, says that there is a difference
between telling lies and peddling BS. To keep politically correct and
still be able to share his views, I will use the Queen’s English version
of BS — which is ‘dung’.
When people lie, they know
what the truth is and they intentionally misrepresent it, but people who
hawk ‘dung’ don’t know the truth and often don’t care. They are out to
make a point or sell you and idea and they really don’t care if what
they say is true or not.
The advertising and marketing
sector is full of people vending the stuff and that’s why 80 per cent of
CEO’s don’t trust their CMO’s. “That’s absolute ‘dung’,” I hear you
say, but if you are more interested in winning awards at Cannes than
driving sales then something has got to give.
Marketing
departments and advertising agencies are infested with people who are
either obsessed by control, or those who are motivated by their own
personal image, respectively known as Succeeders and Aspirers.
The egos that they bundle around the office take up so much room
that there is literally no space for the idealist, who walks in quoting
the Greats with lines like “Advertising is truth well told.”
Another
name for the idealist is The Reformer, according to Y&R 4Cs, and
they may come into ad agencies as number crunchers or data analyst and
are quickly spat out like lukewarm Christians.
Thus
the only place that Reformers can exist in agencies is on the creative
brief, within the description of the target audience. To the
narcissistic ad executive they are very complex beings, who are not easy
to understand or indeed to please.
They like to hold hands and sing Kumbaya all day long as they discuss ways of saving the world from itself.
For
this reason, I guess, many of them end up working for Save the Whales,
the Danish Refugee Fund or the multitude of NGOs out there. They are
very cerebral and often overthink things that should very well be left
alone and oddly enough this puts them at the leading edge of society.
Needless
to say their core motivation in life is enlightenment and therefore
they seek things that have harmony and alignment, and that are generally
good for the world.
So, how do you attract the most
anti-materialistic group to your product? Well, you could start by
remembering that their choices in life are expensive.
Living
life off organic food and products is more expensive than living off
those mass produced economy brands, and this tells you that they are
willing to fork out tonnes of cash for merchandise that supports a
sustainable world.
Apple, with its superior design
standards and minimalist presentation appeals to The Reformer, and they
added a cherry on top when they responded appropriately to the e-waste
problem.
In 2016 they launched the iPhone SE which
took the body of an older model and kitted it out with the latest chip,
software and features of the latest model.
Thus
instead of relegating the old phones to the rubbish heap, certain
components were recycled and this demonstrated that they were doing
their bit to reducing e-waste in the world. Now that is the way to build
loyalty among Reformers.
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