THE Dar es Salaam Water and Sewerage Corporation (DAWASCO) has launched a four-month special strategy to improve water services in Dar es Salaam and Coast Region.
The strategy, according to DAWASCO Chief
Executive Officer (CEO), Engineer Cyprian Luhemeja, aims at realising
the requirements of an International Standardisation Organisation (ISO)
to receive certification by the end of December.
Eng Luhemeja was speaking at a special
meeting of all DAWASCO staff with the Permanent Secretary (PS) in the
Ministry of Water and Irrigation, Prof Kitila Mkumbo, at the company’s
headquarters in Dar es Salaam.
At the meeting, the DAWASCO staff signed
commitment pledges with their managers and they signed the same
commitment with the CEO in a bid to implement the newly launched quality
management system.
The water company launched the system in
May, 2017 which begun with a comprehensive gap analysis to seek answers
as to why there were still shortage of water in the two regions.
According to the DAWASCO CEO, the
analysis was done by a hired consultant who had already filed his report
and that the water company had already put measures in place for
funding mechanisms and conducted training to its staff.
In the signed commitment, every staff
was given his responsibilities that will be assessed in December in an
effort to increase efficiency and the quality of service.
“By receiving the ISO certification, we
will be recognised internationally and change the image of our ministry
as we will be able to solicit international funding as well,’’ he said.
The new DAWASCO strategy, he added, aims
at increasing water customers to 450,000 by April, next year, reducing
the wastage of the precious liquid by 9 per cent by 2020 as well as
dealing with complaints filed by customers within seven days. Addressing
DAWASCO employees, Prof Mkumbo underscored the need to increase
transparency especially when dealing with complaints lodged by
customers.
He commended the DAWASCO move to deal
with people’s grievances within a single week by providing answers at
the right time. On the ISO certification, the PS said it was high time
for all employees to declare war on the provision of services to people.
“Every staff should know that we have
launched a battle for provision of the best services to the best quality
and satisfaction,’’ he insisted, adding that the Dar water body should
now yearn for Performance Based Reward to its employees.
He further challenged DAWASCO to start operating as an entrepreneurial entity so as it can increase the government revenue.
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