County officers display rotten chicken seized at Naivas Supermarket in
Nakuru on April 3, 2015. FILE PHOTO | SULEIMAN MBATIAH | NMG
Summary
- Customers complained about Tuskys for placing varying prices at the till and shelf, essentially misleading customers who may end up paying a higher price.
- One consumer forwarded Nakumatt’s TRM branch to the CAK for allegedly selling Knorr cheese pasta sauce which, in the process of preparing her meal, found worms in it.
- Naivas Westlands reportedly stocked Daima Yoghurt in packaging which had rust stains — posing a health hazard to the customer.
Top supermarket chains last year faced
regulatory action by the competition watchdog for various consumer
infringements, including allegedly selling pasta sauce containing worms
as well as displaying varying till and shelf prices in their outlets.
Nakumatt,
Tuskys and Naivas have been listed in the Competition Authority of
Kenya’s (CAK) latest annual report as having been investigated following
consumer complaints.
One consumer forwarded Nakumatt’s
TRM branch to the CAK for allegedly selling Knorr cheese pasta sauce
which, in the process of preparing her meal, found worms in it.
The
supermarket was also forced to refund Sh100 into a customer’s loyalty
card for having not given the complainant proper instructions prior to
them purchasing the MasterCard Global card.
A
complaint was also brought against Naivas Westlands for reportedly
stocking Daima Yoghurt in packaging which had rust stains — posing a
health hazard to the customer.
Two others complained
about Tuskys for placing varying prices at the till and shelf,
essentially misleading customers who may end up paying a higher price.
“This
Nakumatt card case points to the fact that consumers can lodge
complaints where their rights to protection of their economic interests
are violated, even though the transactions may seem trivial,” CAK says
in its 2015/2016 report.
“Such transactions affect a wider population and may have a great impact on the economy.”
The Authority states that Tuskys apologised for the error and undertook measures to correct the issue.
No comments :
Post a Comment