TANZANIA Telecommunications Company Limited (TTCL), the public mobile network operator, has started to improve its customer care unit in order to provide its customers with timely and reliable services.
TTCL Chief Executive Officer (CEO),
Waziri Kindamba, said here at the weekend that TTCL was working on
suggestions and directives issued by Members of the Parliament recently.
The improvement is part of the
implementation of the suggestions and directives by Members of
Parliament during an official launch of 4G LTE service recently,” said
Kindamba during a ceremony to launch a mega shop with TTCL customer
service centre at Nyerere Square in the municipality.
The launch ceremony was graced by Deputy
Minister for Works, Transport and Communication, Edwin Ngonyani.
Kindamba pointed out that the MPs issued suggestions to improve the
customer care unit to timely provide solution to customers to enjoy TTCL
services.
“We want our customers to leave our
customer service centres with a smile after being served and contented
with our services,” he said.
As for the launching of a mega shop in
the town centre, he said it was part of the efforts made by TTCL to be
close to its customers, saying the company was determined to bring about
reforms in the communication sector.
“We’ve launched a customer care centre
in the town centre to provide solution to our customers in
communication,” he said. Kindamba pointed out some of the services
available at the centre as internet, sales of mobile handsets and modems
as well as airtime vouchers.
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