Tuesday, November 1, 2016

Telecom operators cough up Sh190m fine for poor service

Corporate News
Communications Authority of Kenya director- general Francis Wangusi. PHOTO | FILE
Communications Authority of Kenya director- general Francis Wangusi. PHOTO | FILE 
By MUTHOKI MUMO, mumumo@ke.nationmedia.com
In Summary
  • Safaricom topped the list after it paid a fine of Sh157 million while Airtel and Telkom Kenya paid a combined penalty of Sh33 million.
  • All telecom operators have failed to meet quality standards set by the Communications Authority for three years-running.
  • Until last year, telecom firms paid a flat fee of Sh500,000 for not meeting the Quality of Service (QoS) thresholds.
  • The new regime levies a hefty fine of 0.1 per cent of gross annual turnover.

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