The directive was given by HESLB Manager
of Information, Education and Communication HESLB, Mr Omega Ngole in
Dar es Salaam yesterday when addressing journalists on the procedures of
receiving and dealing with complaints of students of higher learning
institutions in HESLB.
Mr Omega said that improvement of
complaints desks in the universities would help in ironing out
disturbances on students to monitor problems arising from the loans.
“It is good to our stakeholders,
varsities and students beneficiaries of the loans to use this system
appropriately to handle complaints of students in the respective
universities through its loan officers at the universities.
“The responsibility of students is to ensure they study hard and not wasting time to find their loans,” he said.
He said such system was established in
2011,that focused on creating friendly environment for enabling
student’s to use most of their time for studies and not worrying about
loans.
He said students have to submit their
complaints to the desk in the respective universities where they would
be attended to within two days and if it is a big problem the desks
would channel it to the Vice-Chancellor of the College for action.
Mr Ngole hinted that students pursuing
studies in colleges located out of Dar es Salaam region will have to
communicate directly with the Boar’s headquarters which will handle
their complaints within two days.
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