Police top on list of Kenyans’ complaints

National Police Service Commission (NPSC) chairman Johnson Kavuludi. The NPSC leads the complaints list, with 12.94 per cent, followed closely by the Interior Ministry (9.28 per cent) and the Judiciary (8.04 per cent). PHOTO | FILE   NATION MEDIA GROUP

In Summary

• Releasing the 2014 report Tuesday, CAJ Chairman Otiende Amollo said most of the complaints reported against the Kavuludi team were either police inaction or misconduct.
• However, private entities recorded the biggest percentage of complaints (15.64) handled by the CAJ, also known as the Office of the Ombudsman, in 2014.
• “There has been an increase in the number of complaints in the last three years, having handled 18,257 complaints in 2013 and 4,062 in 2012,” says the report.

By WYCLIFFE MUIA
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Kenyans made more complaints against the National Police Service Commission than any other agency, according to a new report by the Commission on Administrative Justice.

The NPSC, which is chaired by Mr Johnson Kavuludi, leads the complaints list, with 12.94 per cent, followed closely by the Interior Ministry (9.28 per cent) and the Judiciary (8.04 per cent).

Releasing the 2014 report Tuesday, CAJ Chairman Otiende Amollo said most of the complaints reported against the Kavuludi team were either police inaction or misconduct.

“Complaints against the Interior ministry involve administration officers, including chiefs, who act beyond their mandate, especially in settling land disputes,” said Mr Amollo.

The Lands ministry is ranked fourth on the list. Most of the complaints reported are about the misconduct of land officials and corruption.
The Nairobi County Government recorded 2.36 per cent, slightly below the Education Ministry (2.81 per cent).

According to the 2014 report, the new cases include unresponsive official conduct (19.91 per cent), delay (19.08 per cent), unfair treatment (13.58 per cent), abuse of power (11.54 per cent), maladministration (10.81 per cent), administrative injustice (7.21 per cent) and inefficiency (3.89 per cent).

79,000 NEW CASES

However, private entities recorded the biggest percentage of complaints (15.64) handled by the CAJ, also known as the Office of the Ombudsman, in 2014.

Under the period, CAJ handled a total of 86,905 complaints, with 79,693 new cases.

“There has been an increase in the number of complaints in the last three years, having handled 18,257 complaints in 2013 and 4,062 in 2012,” says the report.

Save for differences in the number of cases, the issues and institutions complained against have remained the same.