Politics and policy
A parking attendant on Kimathi Lane , Nairobi, explains to a motorist
how the cashless payment system works. PHOTO | JEFF ANGOTE
By ANNIE NJANJA
In September, City Hall deployed the first cash-light
system in a bid to boost the county’s resources and bring efficiency
and convenience to revenue collection.
The e-payment system, a flagship project of the ICT
Transformation Programme that kicked off last year, allows public
transport vehicle owners, vendors, business community, tenants,
landowners and motorists to pay various levies directly to the county
accounts.
However, as City Hall rolled out the service in all
its arms across Nairobi, electronically paying for parking bay slots
stood prominent.
Unlike in the past, motorists are no longer required to wait for parking attendants to pay the fee.
The transition, however, faced implementation challenges.
Motorists were at first reluctant to pay the fee
through the electronic platform because they were not conversant with
the system.
Most of the county officials deployed to help in
the uptake of the new system were also not well-equipped to execute the
task effectively.
Jambopay, the company managing the cashless system, was forced to send its support staff to the field.
Jambopay, the company managing the cashless system, was forced to send its support staff to the field.
“There was some resistance and technical hitches at
the beginning but we are glad that motorists have cooperated with us,”
said Danson Muchemi, the chief executive of Webtribe, Jambopay’s mother
company.
Although most motorists were opposed to the new
system, it took a bold move from City Hall to see successful
implementation when it declared a total ban on the issuance of printed
receipts.
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