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Jambopay CEO Danson Muchemi (right) shows Nairobi governor Evans Kidero
(left) and his deputy Jonathan Mueke how the e-ticketing machine works
during the launch of the Nairobi County e-payment module at Laico Hotel
in Nairobi last week. PHOTO | EVANS HABIL
By Annie Njanja, anjanja@ke.nationmedia.com
In Summary
- The state-of-the-art technology developed and deployed by Jambopay is set to bring efficiency and convenience in revenue collection.
- The e-payment system is accessible online through point of sale (PoS) terminal devices and physical agents.
- Users can make payments using mobile money, debit cards, over-the-counter payments at 29 partner banks and at independent agent stalls spread across the metropolis.
The Nairobi County e-payment system, the first cash-light system for a county government in Kenya, went live last Thursday.
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The state-of-the-art technology developed and deployed by
Jambopay is set to bring efficiency and convenience in revenue
collection.
It enables matatu owners to pay parking fees,
vendors to pay market fees, business owners to pay permit fees, estate
tenants to pay rent and landowners to make land rate payments.
The e-payment system is accessible online through point of sale (PoS) terminal devices and physical agents.
Users can make payments using mobile money, debit
cards, over-the-counter payments at 29 partner banks and at independent
agent stalls spread across the metropolis.
The agents send money on behalf of a client but issue a receipt to confirm the transaction.
All the digital payment options offered are linked
to the system through the Nairobi County e-wallet that is created on
signing up.
No charges are incurred when making payments
through independent agents, the e-county mobile app and using mobile
money, but banks offering the service may impose a charge on
transactions.
“We are not in a position to dictate the charges
that banks should make but we foresee competitive rates as they try to
win customers,” said DansonMuchemi, chief executive Jambopay.
To ensure that payments are made, an enforcement
team was deployed after the system was launched. The team carries an
advanced PoS terminal that has a camera, a barcode reader, Near Field
Communication (NFC) reader, GPS, GPRS and a thermal printer.
The barcode reader authenticates the receipts and
certificates issued upon payment while the GPS tracks the movement of
the county officials.
The GPRS makes it possible for the officers on duty
to be recalled when need arises and the camera can be used to take
photographs of offenders to be presented as evidence in court in case
they deny they were not available on the day of the visit.
For better customer service, the payment system is
supported by a 24-hour call-centre. The system’s monitoring team
comprises county revenue officers and technical experts.
Revenue officers check real-time updates from the
system and ensure that the amounts collected by all departments are
accounted for. The technical experts, on the other hand, ensure all
systems are running uninterrupted.
“The technical team is able to tell the location of
county officials doing monitoring, and if their PoS devices are on or
off and if they have done any work. They are also able to diagnose and
prevent technical hitches,” said Mr Muchemi.
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