EXIM Bank Tanzania has guaranteed its customers with completion of remittance transactions within 4 hours instead of the previous duration of 12 hours delivery as part of the bank’s continuous service improvement.
“At Exim Bank, we always strive to offer
smarter, faster and more secure ways to connect our customers to
opportunities around the world. We now offer 4 hours same-day Remit
service,” said Mr Tumaini Mwakafwaga, the bank’s Group-Head, centralised
operations in Dar es Salaam yesterday.
“Customers are also assured that in case
of breach of the timelines, service charges incurred for the particular
remittance transaction would be refunded.” Mr Mwakafwaga however noted
that the guarantee for the turnaround time (TAT) would apply only to
applications which are compliant in terms of Clear Application Form (no
ambiguities), supporting documents, and sufficient balance in their
accounts.
According to Mr Mwakafwaga, for the past
1 month the TAT remittances have been meeting the 4 hrs with a breach
of 2 per cent on average, as promised to customers before.
He added: “From the middle of this month
our customers have constantly been notified in person concerning these
changes through various means such as SMS and email.’’ He said refund
shall be applicable for transactions which meet a number of conditions
which include submission before cut off time (3P.M), complete in all
respects, without alterations; Carry all required supporting documents
and when funding account has adequate available balance.
“Remittances which do not meet the
mentioned criteria will not be eligible for the refund. Refunds shall
also not be considered on rare occasions of system non availability due
to unforeseen events or disasters,’’ said Mr Mwakafwaga.
He said the bank’s customers will
receive notifications on the status of their transactions as Remittances
shall be tracked from points of scanning at the branch
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