Corporate News
By NEVILLE OTUKI
In Summary
- BPO operations involve a company hiring another to handle usually non-core business such as customer care and human resource services on its behalf, often through ICT.
A Philippines-based outsourcing services company has
opened shop in Nairobi’s Export Processing Zone (EPZ), marking the
firm’s entry into the African market.
ADEC Group, which says it is the third largest business
process outsourcing (BPO) firm in the Asian nation, has hired 50 workers
and says it plans to employ another 150 locals before year end.
The company launched its operations Wednesday at
the EPZ following the signing of a six-year lease agreement with the EPZ
Authority last year.
James Donovan, the group’s chief executive, said
they are keen to tap into the growing local market created mainly by
multinationals and non-governmental organisations looking to outsource
services for non-core business operations to cut costs.
“We look to work with Unep among other global
organisations,” said Mr Donovan during the launch. He added that the
focus now is on international clients through offshore outsourcing —
hiring a company based in another country – before signing deals with
domestic customers.
BPO operations involve a company hiring another to
handle usually non-core business such as customer care and human
resource services on its behalf, often through ICT.
The Philippines firm’s office in Athi River measures 6,000 square feet with a capacity of housing up to 600 workers.
The Asian firm monitors and manages data.
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