People in a casino. The new law is in line with government’s efforts to
restructure the lotteries and gaming industry as one of the revenue
sources.
By Stephen Otage
The National Information Technology Authority
(NITA) has graduated twelve Ugandans as trainers to teach fellow
Ugandans business process outsourcing skills in order to create jobs.
Currently, the common BPO services in Uganda
include management of call centres, branding, website marketing,
tele-marketing, payroll management, customer care, sales and
advertising. The training which was facilitated by the Egyptian Ministry
of Communications and Information Technology is part of the ICT
capacity building programme between Uganda and Egypt to lower the cost
of training locals in the sector.
While passing out the graduates last week, former
Information Communication Technology Minister Ruhakana Rugunda said the
training is government’s strategy to prepare 3,000 jobless youth for the
sector.
“Government has identified ICT as a core strategy
for enhancing public service delivery. BPO business is very competitive
and companies that provide these services need to adhere strictly to the
set standards as well as operating procedures,” Dr Rugunda said.
Currently NITA is conducting the training in
conjunction with the Uganda Institute of Communications Technology with
support from Techno Brain one of the leading BPO service providers in
the United States of America.
According to Dr James Saaka the Executive Drector
NITA, BPO is a new form of labour which is among the fastest-growing
service in Europe and Asia.
He observed that with Uganda’s large unemployed
computer literate youth, the country is destined to become a leading BPO
destination in the East African Community, where currently China and
India dominate the business because of the cheap labour.
BPO is largely aided with the availability of cheap internet which Mr. Saaka said will soon be fixed.
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