GULF AFRICAN BANK LAUNCHES PAPERLESS BANKING

 

 Gulf African Bank managing director, Abdallah Abdulkhalik. FILE PHOTO | NMG

 Nairobi, Kenya: Gulf African Bank has introduced a new digital process that is aimed at redefining customer’s experience, refining quality of service and halving the time they spend in banking halls. The new paperless banking technology will keep paper out of the transaction equation and set the bank further on the path to becoming a fully automated branch as stipulated in its strategy.

The shift to digital at branch level, which is a core achievement for the bank, will enable customers to complete their teller banking transactions in less than three minutes with no fill in slips required for cash deposits and cash withdrawals. This comes as the bank continues to re-invent its branch strategy, moving more towards a paperless futuristic banking.

While unveiling the service, Gulf African Bank’s managing director posited “At Gulf African Bank, we understand that our relationships with our customers are a critical source of value which we hope to harness even more with the launch of paperless banking. Our customers can now enjoy seamless experience whenever they visit any of our branches countrywide where this new service has taken the place of traditional paper products”.

This initiative will also be protecting the environment since there will be no more printing of copious amounts of forms to filled in by customers when transacting. It is, as such, a green initiative.

Gulf African Bank’s digital strategy is informed by customer needs; customers are always on the move, value time and are more aware of the new trends in the financial industry. Paperless banking is just one of the projects that the bank has embarked on in the aim to improve their customer excellence and experience a part of their customer agenda.

This service adds to the already existing revamped and customer centric mobile banking and internet banking platforms that account for a big percentage of Gulf African Bank’s customer transactions.

The bank’s customer agenda involves fully digitizing and further installing self –service channels in the entire bank’s brick and mortar establishments.

Gulf African Bank (GAB) is the leading premier Shari’ah compliant SME bank in Kenya. The bank has been in the market for 10 years, operating as a one-stop financing and business development centre for Corporates, SMEs and the retail segments in Kenya. Over the years, Gulf African Bank has progressively expanded and diversified its product and service portfolio to deliver some of the best banking and financing solutions in Kenya, while retaining a strong customer focus and maintaining strict ethical standards. We have continuously built a rapidly growing portfolio of valued clients who have helped Gulf African Bank to grow and prosper.

This is evident through our strong results, which reflect market share growth in deposits, lending as well as continued recognition of the bank as a market leader by reputable awards schemes.