Heirs Insurance Expresses Commitment to Transforming Insurance Business in Nigeria

 

Ebere Nwoji

The Management of Heirs Insurance Group, comprising of Heirs Insurance Limited (HIL) and Heirs Life Assurance(HLA) have said that they were committed to

transforming insurance business in Nigeria through excellent service delivery notably simplified claims payment process and customer centric services.

The Heirs Insurance Group, which disclosed this at a recent parley with the media insisted that these formed the anchor of the group’s mission to Nigerian insurance market.

The Management of the two firms said to ensure that the simplified claims processes innovation they have brought to bear in insurance business in Nigeria works, they had set up a claims portal through which customers could lodge claims and get their claims settled in 24 hours upon receipt of documentations.

They also said they were set to transform the lives of Nigerians with accessible and affordable insurance product.

The Managing Directors/CEOs of both companies; Heirs Life Assurance, Niyi Onifade, and Heirs Insurance, Adaobi Nwakuche, spoke extensively on the successes of the companies in the past five months and their ambition of digitalising and simplifying insurance for Nigerians.

On customer service excellence, both noted that their companies were aligned to being customer-centric in approach, matching global best practices with the needs of Nigerians to guarantee customer satisfaction.
They added that; in line with both company’s objectives, they recently launched highly optimised websites through which the insuring public could purchase products in minutes.

They equally stated that claims, which were the most significant bottleneck in the industry, had also been simplified with the setup of a claims portal through which customers could lodge claims and get their claims settled in 24 hours upon receipt of documentation.

“In terms of product innovation, Heirs Insurance and Heirs Life’s products are ingrained in the reality of the insuring public rolling out plans for families, businesses, entrepreneurs, couples and more to add value to the lives of Nigerians.

“We have a couple of announcements we will be making in a few weeks that affirm these positions. We will never disappoint our customers, “Onifade said.

According to Onifade, in terms of regulatory expectation, the companies are commitment to working in accordance with the vision set by the insurance regulatory body, NAICOM.