March 2020, unaudited financial results show.
The Bank’s performance can be attributed to increased investment in technology and product diversification which has characterized its operations in recent years.
Robin Bairstow the Managing Director of the bank said that while the start of the year had been highlighted by profound movements, they are aware that it will be a challenging year.
However, even with the challenges, he noted that the bank’s strategy is built around delivering value for our customers and shareholders
“We will leverage on the momentum of the previous year, our sound investments in state-of-art digital platforms, effectively manage costs and focus on delivering solid results despite uncertain market variables,” he said.
Bairstow said that the progress and growth in revenue can be attributed to deepening relationships with customers and attracting new ones, driven by digital transformation.
“Underpinning our financial performance is our commitment to putting our customers at the center of everything we do, whilst ensuring to create value for our communities through leveraging our resources, and network to help people thrive. We made significant progress in deepening our relationships with our customers and attracting new ones, and thanks to our digital transformation, we continue to broaden avenues through which we serve them,” he said.
I&M Bank has had multiple interventions to its clients in response to the pandemic including relief on loan repayment burden as the lender has reduced its base lending rate from 16.5 per cent to 16 per cent in April this year.
By reducing the base rate, the bank consequently reduced its revenue to support their customers amid the pandemic.
The bank also extended a grace period of up to 3 months for principal and/or interest payments in support of those businesses or retail clients’ who are being financially affected by the pandemic.
This was with understanding that a majority of their clients’ cash flows have been interrupted by the pandemic and could have liquidity challenges in the short term.
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