King Kaka
While I will definitely not tell you that everything you read on Hustle or
entrepreneurial books will work, I can say without doubt that you can
learn something from...
what you read that you can apply in life. And
today, I want to emphasise on the value of patience.
A value that parenting has taught me all too well. My son’s name is
Iroma , he turned two last year in September. Initially I was a bit
worried that his speech development was a tad too slow. I was comparing
him to my niece who is almost two and can eloquently talk the house
down.
I wasn’t alone in this, even my wife admitted that she got jealous when
she went to events and met kids younger than Iroma expressing themselves
better. But then we remembered that our neighbour’s son was quite the
same. And now at age three, the boy’s speech is perfect.
So we have
relaxed about it, even managed to figure out Iroma’s baby talk. And
learnt that he is what doctors call a late bloomer.
In the world of business, patience, or rather lack of it, can be the
greatest undoing to many young people. One of my friends decided to
introduce a new line of products from Turkey into his clothing store.
His store was popular in the city for having the latest fashion trends,
and thus this new endeavour was bound to succeed.
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He
was introducing the latest denim apparel and the launch of this
particular brand would be the first of its kind in East Africa. But
alas, the sales were not quite as projected. And while this was a first
for him, he was quick to learn a tough business lesson; that there is no
contract between you and the consumer.
If the consumer is pleased with what you have to offer, he will come to
your shop.
But if he finds a similar product, and doesn’t have to leave
his home, he will spend his coins there. My friend later found out that a
few stores down his, another store owner had beat him to the imports
and had found a quicker and better way of getting the clothing out to
the customers. He rudely learnt that there was no binding contract
between him and his clients and the consumer only wants the product and
if there are easier ways to get it, that will be their top pick.
That brings me to my other point; delivery service. if you are keen, you
will have noticed that everything is moving down to delivery service.
In these harsh economic times, the consumer is engrossed with working to
make his coins.
That means you have to work extra hard to get his attention and not lose
out on business. So what measures have you put in place for your
clients’ convenience?
Recently, in the spirit of being adventurous, I tried out a new chicken
joint just to see if it was better than what I had been getting at my
usual eatery. This new joint had attractive branding that I really liked
and I had gotten reviews from so many people in my circle.
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What
did they do better than my regular joint to get that many reviews?
Whatever it was, translated into my usual eatery missing out on profits
from my patronage and they may just have lost a regular client. It all
boils down to your patience and dedication to learning how to keep
improving your service delivery.
Do not give up when you hit a developmental challenge.
Instead, adapt and thrive.
Same lesson my wife and I learnt as parents. We are learning to
understand his baby language, and while at it, teaching him new words
daily. And his speech has gotten better over time.
Just like the popular business quote ‘it takes time’, your business
growth takes time and patience. But what that quote does not emphasise
on is that you need to keep working even though it takes time.
Do not sit down and say, ‘let the boat take the waves’, rather, learn to create your own waves.
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