Standard Reporter
NAIROBI, KENYA: Jamii Bora Bank has introduced
real-time credit to customer bank accounts from Lipa Na M Pesa tills and
pay bills, in an effort to drive uptake of Mpesa services through
customers’ accounts.
This is part of the bank's effort to connect with Small and Medium
Enterprise (SME) customers who need quick short-term cash injections to
complete their trade transactions.
“We are all about trade and growth and being a growing enterprise
ourselves – we understand the challenges our customer’s face. We have
therefore reviewed our processing of tills and pay bills for our
enterprise customers and made the till-linkage system quick and
painless,” said Tim Kabiru CEO Jamii Bora
We do the running around for you so you can focus on growing your
business. Once customers are linked and they start receiving payments
over their accounts they will have access to credit and advances to grow
their businesses,” He added during the launch of the bank’s first of
its quarterly Customer Focus Weeks.
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The
move comes after Jamii Bora Bank also launched the first of its
quarterly Customer Focus Weeks in a drive to enhance service experience
for its clients. The bank recently completed a six-week training program
for all its staff, to equip and refresh skills in communication,
etiquette and complaints management.
The bank has also included a job shadow program for students of schools that bank with the lender across the country.
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