The Uber logo. AFP PHOTO
Summary
- Uber defines a long trip as a journey taking between 45 minutes and an hour.
- This latest features includes a raft of measures taken by Uber recently to improve driver welfare and rider experience.
- The firm also introduced a “share trip” feature for the drivers to enable friends and family to keep track of their location.
Taxi-hailing firm Uber has added an in-app feature that allows drivers to reject or accept long trip requests.
The latest feature seeks a driver’s consent before the online-hailing firm links them to a rider taking a long trip.
Uber defines a long trip as a journey taking between 45 minutes and an hour.
“The
45 to 60 minute is based on the expected time to arrive at the rider’s
destination. Of course, there will be times when unexpected traffic or a
change in the rider’s destination means that the trip could take
longer,” said Uber’s East Africa spokesperson, Janet Kemboi.
“This
(new feature) allows drivers to better plan their lives. We are giving
drivers more information that helps them make the decision that is right
for them. While there are some drivers who are not in a position to
accept a long trip, there are even more preferring the long trips.”
This latest features is the latest in a raft of measures taken by Uber recently to improve driver welfare.
Waiting fee
Earlier in November, Uber started charging a waiting fee on its riders to compensate drivers when made to wait for lengthy periods.
On
a driver’s arrival, the firm sends a notification to the rider advising
that the per-minute charge will apply after the allowed first five
minutes of waiting.
Earlier in the year, the US-based
company also introduced a security feature that runs real-time security
checks every time drivers go online in order to protect their accounts
from fraudsters and boost safety of riders using its service.
The
firm also introduced a “share trip” feature for the drivers to enable
friends and family keep track of their location, a function that was
previously available to riders only.
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