Improve students loan desks, universities told

FATMA ABDU

Mr Omega Ngole

HIGHER Education Students’ Loans Board (HESLB), has urged universities in the country to ensure they improve loan desks in their respective institutions in order to increase the efficiency in dealing with students’ complaints.

The directive was given by HESLB Manager of Information, Education and Communication HESLB, Mr Omega Ngole in Dar es Salaam yesterday when addressing journalists on the procedures of receiving and dealing with complaints of students of higher learning institutions in HESLB.

Mr Omega said that improvement of complaints desks in the universities would help in ironing out disturbances on students to monitor problems arising from the loans.

“It is good to our stakeholders, varsities and students beneficiaries of the loans to use this system appropriately to handle complaints of students in the respective universities through its loan officers at the universities.

“The responsibility of students is to ensure they study hard and not wasting time to find their loans,” he said.

He said such system was established in 2011,that focused on creating friendly environment for enabling student’s to use most of their time for studies and not worrying about loans.

He said students have to submit their complaints to the desk in the respective universities where they would be attended to within two days and if it is a big problem the desks would channel it to the Vice-Chancellor of the College for action.

Mr Ngole hinted that students pursuing studies in colleges located out of Dar es Salaam region will have to communicate directly with the Boar’s headquarters which will handle their complaints within two days.