AAR Insurance unveils IT system to boost service, curb fraud

An AAR clinic at Sarit Centre in Nairobi. The company split its operations into AAR Insurance and AAR Healthcare. PHOTO | FILE 

By STELLAR MURUMBA

In Summary

• AAR has more than 100,000 customers and 13 branches in the country.

AAR Insurance, a medical underwriter, has rolled-out a new IT system aimed at speeding up the processing of claims to its customers in Kenya.

The new web-based system, dubbed eOxygen, is set to improve the turnaround time for enrolling new customers from about five days to around four hours, meaning clients are able to access services the same day they are enrolled.

“The turnaround time has been significantly reduced during the time of enrolment and customers will now be able to start accessing services immediately since they will be issued with e-cards and do not have to wait for a physical card which on average takes five days to print,” said managing director Caroline Munene.

AAR has more than 100,000 customers and 13 branches in the country.

Ms Munene said eOxygen would cut the risk of data manipulation since it is equipped with better, stringent vetting mechanism, to minimise fraud by reducing manual interventions in handling customer transactions.

Insurance Regulatory Authority data shows 29 cases of fraud involving over Sh26 million were reported in the third quarter of last year alone.