Safaricom to send free monthly M-Pesa users’ reports to client emails

Corporate News

Betty Mwangi, Safaricom financial services director. PHOTO | FILE 

By MUGAMBI MUTEGI

In Summary

• Users of the mobile money platform will apply for a statement once a month via their mobile phones or set up an automatic request for every 5th day of the month.

M-Pesa customers will get one free monthly statement of their transactions as Safaricom seeks to address an increasing number of requests.
The telecommunications firm on Wednesday said users of the mobile money platform will apply for a statement once a month via their mobile phones or set up an automatic request for every 5th day of the month.

Safaricom said approximately 9,000 subscribers call its representatives requesting M-Pesa statements every month while another 30,000 walk into its customer care centres to request for printed copies.

“The launch of this service is consistent with our strategic focus to make our products and services easily accessible for our customers,” said Safaricom’s director for financial services Betty Mwangi in a statement.

“We are leveraging on our continued investment in technology to deliver these statements any time the customer needs them.”

Aside from visiting or calling customer care centres, M-Pesa users who have signed up to the firm’s online self-care platform can view their statements from the website and export them in PDF format or print them.

Customers can also track their M-Pesa historical data through the Safaricom M-Ledger, a mobile application that gathers transactions and categorises them according to recipient or sender as well as type and amount of payment made.

To access the statements, customers are required to dial *234# from their handsets and follow prompts that will invite them to enter the email address to which the statement should be sent.

Customers will also be required to choose whether they want statements dating back three, six or 12 months.

“The service is one of the enhancements made possible to the system following the relocation of the M-Pesa servers from Germany to Kenya in April last year,” Safaricom said in its statement.

This is the latest feature that Safaricom has introduced on its M-Pesa service in recent months. In October, the telco introduced a feature allowing customers to confirm the name of cash recipient to curb erroneous transactions.

Safaricom said it attends to an average 12,000 cases daily of M-Pesa customers who accidentally sent cash to unintended persons and businesses, a problem the service dubbed Hakikisha was meant to address.